The UMP console is completely down

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Article ID: 145360

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

UMP portal is not opening with default port (80).

Environment

Release : 8.51

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

- Check if there is any process is using port 80
         Use below command for Linux server:
               netstat -ltnp | grep -w ':80'



         Use below command for Windows:

                  netstat -ano | findstr :80



- In case if you do not want to run the process using port 80, you may kill the process using "kill -9 <process id>" shown in output of netstat command.


- Wait until all the processes stopped. You may check status of those processes using "ps -eaf | grep httpd"
- Deactivate and activate wasp probe on UMP robot.

We recommend to use other than default port (80) for UMP wasp probe as tomcat apache always bind to 80 and may cause this kind of issues. So to avoid you may use port other than 80.

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