CA PPM Unable to Open Jaspersoft Studio

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Article ID: 145344

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Can't launch Jaspersoft studio. get the following error when I try to start it

 

eclipse.buildId=unknown

java.version=1.8.0_151

java.vendor=Oracle Corporation

BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_CA

Command-line arguments:  -os win32 -ws win32 -arch x86_64 -data @noDefault


!ENTRY org.eclipse.osgi 4 0 2020-02-18 09:46:14.085

!MESSAGE Application error

!STACK 1

java.lang.IllegalStateException: The platform metadata area could not be written: X:\JasperSoftWorkspace\.metadata.  By default the platform writes its content

under the current working directory when the platform is launched.  Use the -data parameter to

specify a different content area for the platform.

at org.eclipse.core.internal.runtime.DataArea.assertLocationInitialized(DataArea.java:61)

at org.eclipse.core.internal.runtime.DataArea.getStateLocation(DataArea.java:129)

at org.eclipse.core.internal.runtime.DataArea.getPreferenceLocation(DataArea.java:134)

at org.eclipse.core.internal.preferences.InstancePreferences.loadLegacy(InstancePreferences.java:106)

at org.eclipse.core.internal.preferences.EclipsePreferences.create(EclipsePreferences.java:369)

at org.eclipse.core.internal.preferences.EclipsePreferences.internalNode(EclipsePreferences.java:623)

at org.eclipse.core.internal.preferences.EclipsePreferences.node(EclipsePreferences.java:766)

at org.eclipse.core.internal.preferences.AbstractScope.getNode(AbstractScope.java:38)

at org.eclipse.core.runtime.preferences.InstanceScope.getNode(InstanceScope.java:77)

at org.eclipse.ui.preferences.ScopedPreferenceStore.getStorePreferences(ScopedPreferenceStore.java:228)

at org.eclipse.ui.preferences.ScopedPreferenceStore.<init>(ScopedPreferenceStore.java:132)

at org.eclipse.ui.plugin.AbstractUIPlugin.getPreferenceStore(AbstractUIPlugin.java:275)

at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:624)

at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)

at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)

at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)

at com.jaspersoft.studio.pro.rcp.JSSProApplication.start(JSSProApplication.java:111)

at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)

at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)

at org.eclipse.equinox.launcher.Main.run(Main.java:1519)

 

Environment

Release : 15.5

Component : CA PPM APPLICATION

Resolution

Generating a new metadata folder (e.g. under the C:\Users\Administrator\JaspersoftWorkspace\.metadata, but this depends on where you specified your workspace directory) should resolve the issue, as there may have been a corruption of the existing workspace folder.

You can generate a new metadata folder by renaming/moving it, then attempt to start JasperStudio.

Note: This will delete all your settings, servers and connections.