Unable to install sysedge agent - Creation of directory failed with errno 30 (Read-only file system).

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

We are trying to install SystemEdge agent but the install has failed. 

The error type is as follows 

ERROR - CA Service CA-SystemEDGE failed to resolve Startup Service CA-cam

For Service <CA-SystemEDGE>,

there were 1 incorrect PreRequisites.

Please validate this service and try again.

Validation Failed.

CA-SystemEDGE service is not running

/etc/init.d/sysedge: No such file or directory

Adding filesystem monitor for /

Adding filesystem monitor for /dev

...

Added monitor TRP-cybAgent

Added monitor TRP-dad

Added monitor TRP-puppet-agent

SMX000019       Creation of directory /opt/CA/SharedComponents/ccs/cam failed with errno 30 (Read-only file system).

Reason:         The directory could not be created.

Action:         Find the error description on the mkdir command description page (man mkdir on unix, help mkdir on windows). A missing directory or insufficient disk space might have caused the error.

Installation failed - lsm returned with exit code 19

/nfs/packages/ga/CA/SystemEDGE_5.9/install_ca[25]: /etc/init.d/CA-SystemEDGE:  not found

cp: cannot access /opt/CA/SystemEDGE/config/sysedge.cf

/nfs/packages/ga/CA/SystemEDGE_5.9/install_ca[27]: /opt/CA/SystemEDGE/config/sysedge.cf: cannot create

cat: cannot open /tmp/sysedge.cf.bak

/nfs/packages/ga/CA/SystemEDGE_5.9/install_ca[28]: /etc/init.d/CA-SystemEDGE:  not found

ERROR - CA Service CA-SystemEDGE failed to resolve Startup Service CA-cam

For Service <CA-SystemEDGE>,

there were 1 incorrect PreRequisites.

Please validate this service and try again.

Validation Failed.

Starting CA-SystemEDGE service.

/etc/init.d/CA-SystemEDGE: /opt/CA/SystemEDGE/bin/sysedge: not found

Environment

Release : SystemEDGE_5.9

Component : ACTIVATOR VM

Cause

The SystemEdge installer failed due to unable to create a directory. In this case the directory which failed to create was "/opt/CA/SharedComponents/ccs/cam". 

Resolution

The error suggests to check: "A missing directory or insufficient disk space might have caused the error."

- Verify the install user has read/write privileges to disk (root/admin)

- Verify disk space on install partition

- Verify directory permissions

- Check directory listing

ls -al /opt/CA/SharedComponents/ | grep ccs

lrwxrwxrwx   1 root     root          21 Nov  3  2013 ccs -> /apps/autosys/default

In this case, the ccs directory was associated with another. We removed the ccs directory and re-ran the install, which was then successful.