Best practice to remove the ' (apostrophe) in the resource ID and it's impact

Products

• Clarity PPM On Premise

Issue/Introduction

I want to know the best practice to remove the apostrophe ' in the resource ID and it's impact

Environment

Release : 15.6.1

Component : CA PPM RESOURCE MANAGEMENT

Resolution

1. If the users are financially enabled, the resource ID can't be changed.
2. If they aren't yet financially enabled, then it's okay to remove the apostrophe (https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=8435)

• To remove the ' / apostrophe:
  • Go to Home->Resourcess
  • Filter on Resource/Role ID of *'*
  • Then you can update all the desired resources on the list view that are not financially enabled to remove the ' from the ID
  • Save Changes
• XOG may also be able to be used to XOG out the resources, remove the apostrophes, and XOG the resources back in (only if the resource isn't financially enabled

Additional Information

See KB: 8435 - Clarity: XOG Write Update for Resources with Apostrophe character fails (Defect fixed in 15.4)

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