"Error loading config" after booting a PAM OVA template in a VMWare system.

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Just after deploying the PAM OVA template on a VMWare system, the following error appears on top of the blue menu, a couple of minutes after booting the appliance:



After that, the appliance becomes unresponsive or performs extremely slowly.

Environment

Product: Privileged Access Manager
Version: All Versions

Resolution

A possible likely cause for this problem to occur is deploying the PAM OVA template using ESXi directly instead of using the vSphere Virtual Infrastructure Client or vSphere web client.
So, please use vSphere to deploy the appliance as stated in the product documentation.

Additional Information

Please check the related documentation to deploy a PAM OVA template to a VMWare System:

Deploy the VMware OVA Template