We are experiencing continuous issues with a remote hub running snmpcollector probe, version 3.50
We are monitoring devices (network switches) using a template, and our current concern is with interface monitoring. We have 3 interface filters on the template: 1) a Utilization filter (requires tagging the interface's "Component User Defined Properties" with "UTILIZATION"); 2) an INCLUDE filter (requires tagging the interface's "Component User Defined Properties" with "INCLUDE"); and 3) a Default filter (it is only supposed to gather Data metrics like bits, bytes, Admin status, etc. but has no alarming configured).
The first 2 of those filters are configured to alarm on OperStatusPollable. This lets us specify which interfaces we want alarms on when going down. The last filter, the Default filter, is only supposed to gather data (I will attach screenshots 1 and 2 showing the default filter being applied, but that it is also set to not alarm). However, we continuously get alarms for interfaces on devices that are using the Default filter for OperStatusPollable, where there are not supposed to be alarms. We upgraded to v3.50, which was supposed to fix the issues with Templates being incorrectly applied. We have restarted the robot, the snmpcollector probe, and the ppm probe multiple times (deactivating, then activating), and it may clear the problem for a while, but it always returns. The client keeps getting alerted for interfaces being down that they do not care about.
Release : 8.51
Component : UIM - SNMPCOLLECTOR