GRLoader updates existing CI instead of creating a new CI

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Article ID: 14530

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



The GRLoader updates an existing CI instead of creating a new one as expected.
The input files has a different name, class, family but the same dns name as an existing Ci. The existing CI has a serial number.
From the cora rules (the Serial Number is the most highly weighted field) I would expect that a new CI will be created. On the other hand cora says "CORA will recognize the same CI if DNS Name or MAC Address match and will create a new CI when they do not".

Why get the existing CI with a serial number updated, if the input file does not provide a serial number?

Environment

CA Service Desk Manager 12.9CA Service Desk Manager 14.1CA Service Desk Manager 17.0

Resolution

CORA ignores the name of the CI if any other CORA property is provided. As a result CORA has ONLY the DNS Name, all the other passed in properties are null, to check if an existing asset exists or not. Since the DNS name is a match no new CI should be created.