Unable to install UIM connector with secure primary hub

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

 

The installer of UIM Connector for SOI fails to connect to the primary secured hub. 

 

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Cause

UIM verion : 9.2.0

SOI version :4.2

SOI Connector :3.9.2

SOI Catalyst Container 3.4.3

Resolution

 

 

 

On the UIM Connector Server (secondary hub)

 

1. install a secure robot

2. install a secondary secure hub

 

    instructions to install secondary secure hub and robot "https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/upgrading/ca-uim-upgrade-step-3-deploy-the-upgrade/upgrade-uim-server/secure-hub-and-robot-ca-uim-9-sp1.html"

 

3. deploy nas probe

4. create a "get" queue  pointing to the primary hubs Catalyst queue

5. create an attach queue with the subjects alarm_new,alarm_update,alarm_assign,alarm_close. The default queue name the UIM Connector uses is Catalyst.

6. create a post queue with subject * pointing to the primary hub

7. configure bidirectional Forwarding & Replication in nas probe to the primary hub.

 

8.  Install the Catalyst container 3.4.3 on the secure secondary Hub machine pointing to the SOI Manager Server
9.  Install the UIM connector on the secure secondary Hub machine. ( Please contact Broadcom Support to get the UIM connector Installer release for secure hub version )
10. Please note that while installing the UIM connector, provide the primary hub details only as  <fullqualified hostname or IPAddress of primary hub> and leave the secondary hub as blank.

11. Wait for connector to come online state.

12. Stop the catalyst service once the connector comes online.

13. Open file CA\Catalyst\CatalystConnector\registry\topology\physical\<hostname>_CatalystConnector\modules\configuration\Nimsoftconnector.xml

14. Find property <property name="primaryHub" value=" <fullqualified hostname or IPAddress of primary hub> "/> and modify it to <property name="primaryHub" value=""/> and  set the secondary hub value as  <property name="secondaryHub" value="127.0.0.1"/>  save the file

15. change the hub password as <property name="hubPassword" value="AAAAEJh45mqOC6EZRCLSSPVFHKfuFVUYdBhbRg38JAlXwxb8"/>, since we have provided the unsecure hub password earlier while installing the UIM connector and this has to be changed to secure hub password and we took this from a backup file.

16. Start the Container Service on the UIM Connector machine

 

On the secure primary hub

 

17. Create an attach queue with the subjects alarm_new,alarm_update,alarm_assign,alarm_close. The default queue name in UIM Connector is Catalyst.

18.  configure bidirectional Forwarding & Replication in nas probe to the secondary hub

 

On the SOI Manager 

 

19. enable Alert Synchronzation in the SOI Administration UI

 

 

20. restart the SOI Manager  

 

21. start the Catalyst Container on the UIM connector server.