GUI Product Version different from Real Product Version
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Article ID: 145275
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Updated On:
Products
CA Business Service Insight
Issue/Introduction
Version is different on GUI about page when compared to Registry product patch level
Upgraded to 8.3.5
Timslot Commulative Patch 8.3.5.3
Report Scheduler Patch 8.3.5.3.6 or 8.3.5.3.7 not clear (PFA)
Metric Registration in GUI Patch 8.3.5.3.8 (PFA)
Can you please explain why in GUI It seems like we are in the future?
Environment
Business Service Insight Release : 8.3.5
Cause
Behavior is out of the box and it represents the GA version and nothing else
Resolution
The 'About' window on BSI product does not show any information about the Patch level. It represents the GA version and nothing else. If you update any patch it wont reflect on the GUI about page.
For true understanding of patch level you need to review the registry page as per the below screen shot.