Ip address not showing on UIM robot installer on server with multiple IP's

Article Id: 145271

Status: Published

Updated On: 18-02-2020 00:50

Products:

DX Infrastructure Management , NIMSOFT PROBES , DX Infrastructure Management

Issue/Introduction:

On a Windows Server with multiple IP addresses, the UIM robot installer is not showing the address I want to install the robot on.
The Ip address I want to install the robot on is not on the list shown by the robot installer.

Cause:

The cause of this issue may be a custom network configuration on the server.

Environment:

Release : UIM 9.x

Component : UIM - ROBOT

Resolution:

Setting the correct IP address as the preferred/default/primary IP resolves this issue.

Workaround without altering network configuration:

1. Install robot selecting "Automatic"
2. allow the installer to install the robot
3. Once finished, stop the robot service
4. In the robot.cfg set:

robotip = <robot_ip>

5. Start the robot service.