Ip address not showing on UIM robot installer on server with multiple IP's

book

Article ID: 145271

calendar_today

Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

On a Windows Server with multiple IP addresses, the UIM robot installer is not showing the address I want to install the robot on. 
The Ip address I want to install the robot on is not on the list shown by the robot installer. 

Cause

The cause of this issue may be a custom network configuration on the server.

Environment

Release : UIM 9.x

Component : UIM - ROBOT

Resolution

Setting the correct IP address as the preferred/default/primary IP resolves this issue.  


Workaround without altering network configuration:


1. Install robot selecting "Automatic"
2. allow the installer to install the robot
3. Once finished, stop the robot service
4. In the robot.cfg set:

robotip = <robot_ip>

5. Start the robot service.