Not able to open the console #Production Down

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Article ID: 145269

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

Unable to launch CA Service Desk manager post upgrade.

Error Message:
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02/17 10:35:06.98 CBO-SDAPP01 web:primary:6 27796 ERROR freeaccess.spl 14817 Unknown webengine operation "CANCEL"

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

# pdm_logstat -vL listed the additional logging was enabled on freeaccess.spl.
# Disabled additional logging : " pdm_logstat -f freeaccess.spl "
# Recycle CA SDM services , Stop Primary -> Stop Secondary , Start Secondary -> Start Primary