Not able to open the console #Production Down

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

Unable to launch CA Service Desk manager post upgrade. 

Error Message: 
============
02/17 10:35:06.98 CBO-SDAPP01    web:primary:6       27796 ERROR        freeaccess.spl       14817 Unknown webengine operation "CANCEL"

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

# pdm_logstat -vL  listed the additional logging was enabled on freeaccess.spl. 
# Disabled additional logging    : " pdm_logstat -f freeaccess.spl " 
# Recycle CA SDM services , Stop Primary -> Stop Secondary , Start Secondary -> Start Primary