Not able to open the console #Production Down

Article Id: 145269

Status: Published

Updated On: 18-02-2020 10:50

Products:

CA Service Desk Manager , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Desk Manager - Mobile Application , CA Service Desk Manager - Xtraction

Issue/Introduction:

Unable to launch CA Service Desk manager post upgrade.

Error Message:
============
02/17 10:35:06.98 CBO-SDAPP01 web:primary:6 27796 ERROR freeaccess.spl 14817 Unknown webengine operation "CANCEL"

Environment:

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution:

# pdm_logstat -vL listed the additional logging was enabled on freeaccess.spl.
# Disabled additional logging : " pdm_logstat -f freeaccess.spl "
# Recycle CA SDM services , Stop Primary -> Stop Secondary , Start Secondary -> Start Primary