Not able to open the console #Production Down
Article ID: 145269
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Unable to launch CA Service Desk manager post upgrade.
02/17 10:35:06.98 CBO-SDAPP01 web:primary:6 27796 ERROR freeaccess.spl 14817 Unknown webengine operation "CANCEL"
Release : 17.2
Component : SERVICE DESK MANAGER
# pdm_logstat -vL listed the additional logging was enabled on freeaccess.spl.
# Disabled additional logging : " pdm_logstat -f freeaccess.spl "
# Recycle CA SDM services , Stop Primary -> Stop Secondary , Start Secondary -> Start Primary