Nimbus Robot Watcher service fails to start with a 1053 error after applying robot_update 7.97HF8

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Article ID: 145209

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Nimbus Robot Watcher service fails to start with a 1053 error after applying robot_update 7.97HF8

Cause

In some case if you are updating from a previous robot, it will not install all of the required prerequisites as part of the installation.

Environment

Release : 8.51, 9.02

Component : UIM - ROBOT

Resolution

Verify on the problem robot machine that the following packages are installed in Windows Control Panel\All Control Panel Items\Programs and Features:

Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26429
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429

These can either be downloaded directly from Microsoft, or you can grab the installers from a known working machine that has them currently installed, and copy them to the problem machine and install them. On a know working machine they can be found in the following directories:

C:\Program Files (x86)\Nimsoft\vs2017_vcredist_x64\vs2017_vcredist_x64.exe
C:\Program Files (x86)\Nimsoft\vs2017_vcredist_x86\vs2017_vcredist_x86.exe

Once installed you should be able to start the Nimbus Robot Watcher service.