Nimbus Robot Watcher service fails to start with error 1053

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Nimbus Robot Watcher service fails to start with a 1053.

Error 1053: The service did not respond to the start or control request in a timely fashion.

Environment

Release : UIM 20.x

Component : UIM - ROBOT

Cause

In some cases if you are updating from a previous robot, it will not install all of the required prerequisites as part of the installation.

Resolution

Verify on the problem robot machine that the following packages are installed in Windows Control Panel->All Control Panel Items->Programs and Features:

Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26429
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429

These can either be downloaded directly from Microsoft, or you can grab the installers from a known working machine that has them currently installed, and copy them to the problem machine and install them. On a known working machine they can be found in the following directories:

C:\Program Files (x86)\Nimsoft\vs2017_vcredist_x64\vs2017_vcredist_x64.exe
C:\Program Files (x86)\Nimsoft\vs2017_vcredist_x86\vs2017_vcredist_x86.exe

Once installed you should be able to start the Nimbus Robot Watcher service.