Nimbus Robot Watcher service fails to start with a 1053 error after applying robot_update 7.97HF8
book
Article ID: 145209
calendar_today
Updated On:
Products
NIMSOFT PROBESDX Infrastructure Management
Issue/Introduction
Nimbus Robot Watcher service fails to start with a 1053 error after applying robot_update 7.97HF8
Cause
In some case if you are updating from a previous robot, it will not install all of the required prerequisites as part of the installation.
Environment
Release : 8.51, 9.02
Component : UIM - ROBOT
Resolution
Verify on the problem robot machine that the following packages are installed in Windows Control Panel\All Control Panel Items\Programs and Features:
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26429 Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
These can either be downloaded directly from Microsoft, or you can grab the installers from a known working machine that has them currently installed, and copy them to the problem machine and install them. On a know working machine they can be found in the following directories: