discovery: SOAP Response cannot be decoded. Raw response:

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Article ID: 145202

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

If you ever run into a "discovery: SOAP Response cannot be decoded. Raw response: " trying to delete, edit, merge, or repoll a device, follow these steps to resolve the issue.

Cause

The CA NFA Collection and Poller Web Services may be in a hung state. 

Environment

Component : NQRPTA - REPORTERANALYZER

Resolution

Restart the CA NFA Collection and Poller Web service on the NFA Harvester the device belongs to. This should resolve the issue.