NetOps Portal/ NFA Query Failure

Products

• Network Flow Analysis
• Network Observability

Issue/Introduction

When you try to open a view in the NetOps Portal which is linked to NFA data and you get a Query Failure:

The error in the NetOps Portal DMService or NFA Rib Wrapper Log:

ERROR | RIB-Query-39             | 2019-12-30 14:14:29,806 | com.ca.im.rib.engine.query.tgt.TargetedRIBQueryInvoker

      | RIB query failure!

        Source: {Network Flow [e-mail] @ http://nfaconsole.com:8681/NFARS/ribsource/rib/soap?wsdl}

          Query ID: {4f1e20d6-cc78-4e60-ba89-8d861d13a932}

 

................

 

Caused by: org.apache.cxf.binding.soap.SoapFault:

Error occurred while running a RIB query on SQL RIB source.

  Possible reason: java.lang.NullPointerException

Query:..............

Environment

Component : NQRPTA - REPORTERANALYZER

Cause

Due an issue in NFA where if a user deletes an interface or device from NFA, it does not sync to the NetOps portal. This creates an inventory issue where the NetOps Portal still expects the item to be in its inventory but it is not. 

Resolution

When this occurs, perform a FULL synchronization from NetOps Portal to NFA. This process can take a little while depending on your environment size. Once a successful NFA full sync has occurred, The NetOps Portal will show the graphs without error.