Rally / Clarity sync error: PRJ-07002: Update operation failed. The project cannot be locked

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Synchronize Agile Central error in bg-agl.logs referencing:
java.io.IOException: 400
projmgr.COULD_NOT_LOCK_PROJECT_UPDATE
PRJ-07002: Update operation failed. The project cannot be locked.

Cause

This is due to the project being locked including via OWB or MSP if the project is opened within the scheduler.

Environment

Release : All Supported Releases
Component : CA PPM SAAS RALLY

Resolution

Unlock the impacted projects - this can be done by the user who locked the project or an Administrator for Clarity.