IDM Management Console Invalid password

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Article ID: 145179

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

After installation if IDM, I am unable to log into the IDM management console with the password provided during the installation.

Cause

Certain characters are not encrypted correctly which causes this issue.

opt/CA/IdentityManager/IAM_Suite/IdentityManager/tools/PasswordTool > ./pwdtools.sh -JSAFE -p c0nfi$$g

--------------------------------------------------
Your JAVA_HOME is currently set to /opt/CA/jdk1.8.0_71/
--------------------------------------------------
Encrypting your password ...
******************************************
Plain Text: c0nfi6553g
Encrypted value: {PBES}:e+m/2gqNpQiAlgmQs8DTDg==
******************************************

Environment

Release : 14.3 GA and CP1

Component : IdentityMinder(Identity Manager)

Resolution

In order to work around this issue do the following:

  1. With the PasswordTool create a new encrypted password without the $ symbol
  2. That new encrypted password will need to be added to the IM_AUTH_USER table of your Objectstore database.  For assistance with updating that table please refer to the additional notes section. 

Additional Information

How to update the IM_AUTH_USER table: https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=135893

This issue will be corrected progamatically in the next major release.