What happens if I stay on Clarity version after it's EOS?

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Article ID: 145178

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS STARTER PACK-CLARITY PPM

Issue/Introduction

My Clarity version is/ is about to be EOS, what happens if I don't upgrade, will I still be supported? 

 

Environment

Release : All Clarity releases

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

  • We strongly recommend upgrading as otherwise you will be only Self Service support.
  • If you need to raise cases with us you will have to purchase Extended support. Broadcom Support will no longer be able to assist.
  • Any fixes or patches are no longer done on old versions.
  • If you're On Premise customer, please consider migrating to SaaS where we do all the patching and upgrades. Being SAAS has huge benefits:
    • You will not have to plan and do the upgrade yourself
    • Makes things easier for you to stay on current version, you will always be on the latest version and have all the latest features and fixes
  • To make sure you stay current, consult the Clarity Release and Support Lifecycle Dates:

    https://support.broadcom.com/external/content/release-announcements/CA-PPM-Release-and-Support-Lifecycle-Dates/5894

Additional Information

Self Service Customers: 

  • Please use the self service knowledge base until you are able to upgrade:

https://knowledge.broadcom.com/external/article/141061/searching-for-known-clarity-issues-using.html 

  • Also ask your questions on the Communities where other customers, partners and Support can suggest:

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?communitykey=7f0cbca3-5f93-4d44-a369-1a8ce98f5578&tab=digestviewer