Unable to open the snmpcollector config UI; Error "Unable to read configuration"

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Article ID: 145120

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Unable to open the snmpcollector configuration menu from Admin Console Intermittently

Browser shows the error below

Configuration was unable to be retrieved.

Message:  .../snmpcollector probe processing of operation get_ctd_configuration failed.

Resolution: Please check both the PPM and remote probe log file for additional details.
Error Code: PPM 012

Click Retry to attempt to save your configuration again.
Click Close to close this Window

Cause

This issue is sometimes seen when the PPM probe is not at the same version between the Primary Hub and the secondary hub/snmpcollector.

Environment

Release : 9.2.0

Component : UIM - SNMPCOLLECTOR

Resolution

Deploy the latest PPM probe on both the Primary and Secondary(snmpcollector) Hubs