Unable to open the snmpcollector config UI; Error "Unable to read configuration"
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Article ID: 145120
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Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
Unable to open the snmpcollector configuration menu from Admin Console Intermittently
Browser shows the error below
Configuration was unable to be retrieved.
Message: .../snmpcollector probe processing of operation get_ctd_configuration failed.
Resolution: Please check both the PPM and remote probe log file for additional details.
Error Code: PPM 012
Click Retry to attempt to save your configuration again.
Click Close to close this Window
Environment
Release : 9.2.0
Component : UIM - SNMPCOLLECTOR
Cause
This issue is sometimes seen when the PPM probe is not at the same version between the Primary Hub and the secondary hub/snmpcollector.
Resolution
Deploy the latest PPM probe on both the Primary and Secondary(snmpcollector) Hubs
Feedback
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Yes
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