Unable to open the snmpcollector config UI; Error "Unable to read configuration"
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Article ID: 145120
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Products
NIMSOFT PROBES
DX Infrastructure Management
Issue/Introduction
Unable to open the snmpcollector configuration menu from Admin Console Intermittently
Browser shows the error below
Configuration was unable to be retrieved.
Message: .../snmpcollector probe processing of operation get_ctd_configuration failed.
Resolution: Please check both the PPM and remote probe log file for additional details.
Error Code: PPM 012
Click Retry to attempt to save your configuration again.
Click Close to close this Window
Cause
This issue is sometimes seen when the PPM probe is not at the same version between the Primary Hub and the secondary hub/snmpcollector.
Environment
Release : 9.2.0
Component : UIM - SNMPCOLLECTOR
Resolution
Deploy the latest PPM probe on both the Primary and Secondary(snmpcollector) Hubs
Feedback
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