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Unable to open the snmpcollector config UI; Error "Unable to read configuration"

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Article ID: 145120

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Unable to open the snmpcollector configuration menu from Admin Console Intermittently

Browser shows the error below

Configuration was unable to be retrieved.

Message:  .../snmpcollector probe processing of operation get_ctd_configuration failed.

Resolution: Please check both the PPM and remote probe log file for additional details.
Error Code: PPM 012

Click Retry to attempt to save your configuration again.
Click Close to close this Window

Environment

Release : 9.2.0

Component : UIM - SNMPCOLLECTOR

Cause

This issue is sometimes seen when the PPM probe is not at the same version between the Primary Hub and the secondary hub/snmpcollector.

Resolution

Deploy the latest PPM probe on both the Primary and Secondary(snmpcollector) Hubs