Dynamic groups in USM missing servers

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Article ID: 145112

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

there are 2  robots with tags set to <USERTAG>, but they don't show up in the group with that as the criteria. 
We do not understand why these systems are not pulling into the proper groups.

Cause

The dynamic group was assigned to an account.
The account did not have the proper origins assigned to it that the systems belong to.

Environment

UIM 8.x, 9.x
USM 
Nis_server

Resolution

Please check the USM detail screen for the missing servers.
Record the origins listed on the devices.
Go into the account setup and add these origins to the account for the group.

Once saved these should then show in the group as expected based on the user tag.