APM Webstart Workstation won't launch after MOM HA
book
Article ID: 145084
calendar_today
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
CA Application Performance Management (APM / Wily / Introscope)
INTROSCOPE
DX Application Performance Management
Issue/Introduction
Successfully configured MOM Failover by following the below article:
What are the steps to implement failover and High Availability (HA) MOMs?
After that, Connecting to HA MOM, the Webstart Workstation will not launch - not able to connect to theHA MOM EM and download the jnlp file.
#### Java Web Start Error:
#### Could not load file/URL specified: http://HA_MOM-FQDN:port#/workstation
Caused by:
java.io.FileNotFoundException: http://HA_MOM-FQDN:port#/workstation
Cause
Insufficient rights on the EM Service Account.
Environment
Release : 10.7.0
Component : Webstart Workstation
Resolution
- Create a service account with (Login as service capabilities)
- Service accounts needs to have read and write access to Shared drive (between the HA MoM).
- Service accounts needs to have read /write access to log folder and CA APM folder and PGSQL, Workstation and all APM related folders.
- Introscope Service needs to register as Windows server. And it needs to be start with service account using service -> properties -> log
This helped to resolve launching Webstart Workstation.
Feedback