CAPC Report Routers with the Most Flow Traffic fails

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps
• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

The following error can be seen within the PCService.log after running the CAPC report "Routers with the Most Flow Traffic" against an NFA data source:

ERROR | Model-Invoker-13         | 2020-02-13 11:39:38,873 | com.ca.im.portal.plugins.rib.models.RIBXYChartModel

      | RIB query failed

          Model ID/Type: {102029/RIBXYChartModel}

          Result status: {FAILED}

          Query ID: {c84fdef8-6504-4ce5-a8f1-59c6eb7fd711}

      RIB source URL: {http://ipaddress:8681/NFARS/ribsource/rib/soap?wsdl}

          Query: {SELECT .RouterID, .Router.AddressName, .Router.EOVBytes, .Router.Address, .Router.Name FROM CA.ReporterAnalyzer.RAWSParameters WHERE .GroupID = 1 AND .StartTime = 1581608340 AND .EndTime = 1581611940 AND .LimitCount = 10 ORDERBY .Router.EOVBytes DESC HAVING (.RAWebCall = 'EnterpriseTopRouters') LIMIT 10}

          Reason: {{

Error occurred while running a RIB query on SQL RIB source.

  Possible reason: java.lang.NullPointerException

Environment

All supported releases

Resolution

The first thing to attempt with behaviors such as this is to prompt a FULL synchronization with CAPC and the NFA Data Source.  This can be done within the CAPC Data Sources window after selecting the NFA Data Source.

This issue should be fully resolved in DX NetOps NFA 21.2.2.