CAPC Report Routers with the Most Flow Traffic fails

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Article ID: 145082

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

The following error can be seen within the PCService.log after running the CAPC report "Routers with the Most Flow Traffic" against an NFA data source:

ERROR | Model-Invoker-13         | 2020-02-13 11:39:38,873 | com.ca.im.portal.plugins.rib.models.RIBXYChartModel

      | RIB query failed

          Model ID/Type: {102029/RIBXYChartModel}

          Result status: {FAILED}

          Query ID: {c84fdef8-6504-4ce5-a8f1-59c6eb7fd711}

          RIB source URL: {http://10.159.160.110:8681/NFARS/ribsource/rib/soap?wsdl}

          Query: {SELECT .RouterID, .Router.AddressName, .Router.EOVBytes, .Router.Address, .Router.Name FROM CA.ReporterAnalyzer.RAWSParameters WHERE .GroupID = 1 AND .StartTime = 1581608340 AND .EndTime = 1581611940 AND .LimitCount = 10 ORDERBY .Router.EOVBytes DESC HAVING (.RAWebCall = 'EnterpriseTopRouters') LIMIT 10}

          Reason: {{

Error occurred while running a RIB query on SQL RIB source.

  Possible reason: java.lang.NullPointerException

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

The first thing to attempt with behaviors such as this is to prompt a FULL synchronization with CAPC and the NFA Data Source.  This can be done within the CAPC Data Sources window after selecting the NFA Data Source.