How to change the "Timezone" in Service Catalog, for example: User Profile and Business Unit?

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Article ID: 14508

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In the Service Catalog Installation, the timezone is set as installation default, and depending on the customer location, the default settings does not reflect the customer timezone. So in this case, the Service Catalog Administrator can modify it for Users and Business Units, in exmple.



How to change the "Timezone" in Service Catalog, for example: User Profile and Business Unit Profile?

Environment

Service Catalog R14.x, R17

Resolution

The Timezone can be modified for the User or Business Unit, through the user interface, as showed in the images below:

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKVfAAO" alt="Users-tz.jpg" width="662" height="391">

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKVeAAO" alt="BU-tz.jpg" width="662" height="391">

In addition, you can modify it likely via WebServices.

You can use WebServices API, like: 

getBusinessUnit/editBusinessUnit 
getUser/editUser

Note that, when you change the timezone in the Business User Profile, this change will reflect for all Svc Catalog Users that belong to this BU. However, it will not reflect for the Business Unit existing Accounts.

The existing Business Unit Accounts must have the timezone modified separately, by User Interface.

Only new BU Accounts will inherith the new BU timezone.

Additional Information

To get more information about WebServices API, please refer to:

Catalog WebServices Reference documentation

Attachments

1558709616217000014508_sktwi1f5rjvs16rjr.jpeg get_app
1558709614042000014508_sktwi1f5rjvs16rjq.jpeg get_app