Changing the "Timezone" for User Profile and Business Unit in Service Catalog

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

In the Service Catalog Installation, the timezone is set as installation default, and depending on the customer location, the default settings do not reflect the customer timezone. So in this case, the Service Catalog Administrator can modify it for Users and Business Units.

Environment

CA Service Catalog 17.1 and higher.

Resolution

The Timezone can be modified for the User or Business Unit, through the user interface, as showed in the images below:

In addition, you can modify it likely via WebServices.

You can use WebServices API, like: 

getBusinessUnit/editBusinessUnit 
getUser/editUser

Note that, when you change the timezone in the Business User Profile, this change will reflect for all Svc Catalog Users that belong to this BU. However, it will not reflect for the Business Unit existing Accounts.

The existing Business Unit Accounts must have the timezone modified separately, by User Interface.

Only new BU Accounts will inherith the new BU timezone.