Connectorr Server jcs_conn_<connector name>.log hudge size
Article ID: 145065
Updated On:
Products
CA Identity Manager
CA Identity Governance
CA Identity Portal
CA Identity Suite
Issue/Introduction
Noticing after a time that specific logs from a connector start to be large.
Environment
Release : 14.x
Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
Customized connector to Api Gateway that is connecting to CA Service Desk
Cause
The cause of this issue is a problem in the specific user in endpoint when trying to search the user the user not being found and the connector is trying to search the user again and again.
Filling quick the connector log.
Filling quick the connector log.
Resolution
It's necessary cut the log that is with about 7Gb size being impossible to open in text editors.
after cut the file try to check if some repeating message is causing the file grown
This is an example of what can cause this issue: In general will have a exception to one user happening all the time as user not being found.
Depending of error in case is reporting that user is not being found, check with Provisioning Manager or IM User Console if it's possible see the user properties that is getting the error.
After this user is fixed (in this specific case the user was duplicated in the CA SDM and was necessary remove and leave IM create a new) the log grown loop will stop.
after cut the file try to check if some repeating message is causing the file grown
This is an example of what can cause this issue: In general will have a exception to one user happening all the time as user not being found.
Depending of error in case is reporting that user is not being found, check with Provisioning Manager or IM User Console if it's possible see the user properties that is getting the error.
After this user is fixed (in this specific case the user was duplicated in the CA SDM and was necessary remove and leave IM create a new) the log grown loop will stop.
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