However, the above will continue to occur. Spelsrvr will error out for the same reasons, shut down, then try to start again.
Logging mentioned "Perl_parse failed: check stdlog for errors" and "Error parsing Perl methods" messages. This was found in research to be caused by deficient content in the NX_ROOT\site or NX_ROOT\bopcfg\majic directories.
Release : All releases
Component : SERVICE DESK MANAGER
Check the following directories between a healthy/working SDM server and a non-working server that are both at the same patch level (NX_ROOT is the SDM install directory):
Any missing files located in the healthy/working SDM server should be copied over onto the non-working server, and the non-working server's SDM Services recycled. Files marked with a "ver_old" extension may be ignored in the comparison.