SDM: Service Desk startup fails on the spelsrvr
Article ID: 145055
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
During startup of SDM Services, spelsrvr is seen to not start successfully.
stdlog will present with the following:
02/11 09:49:27.32 SDM-SERVER1 spelsrvr 2808 ERROR perlinterp.c 315 Perl_parse failed: check stdlog for errors
02/11 09:49:27.33 SDM-SERVER1 spelsrvr 2808 FATAL spel_srvr.c 331 Error parsing Perl methods
The FATAL signal indicates that the spelsrvr will then shutdown.
02/11 09:49:27.36 SDM-SERVER1 proctor_SRES-SDMP 4664 SIGNIFICANT pdm_process.c 927 Process stopped (D:/CA/SERVIC~1/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDM-SERVER1 return: 999
02/11 09:49:27.38 SDM-SERVER1 proctor_SRES-SDMP 4664 SIGNIFICANT pdm_process.c 936 Stopped: D:/CA/SERVIC~1/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDM-SERVER1
02/11 09:49:27.91 SDM-SERVER1 pdm_d_mgr 2432 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting
Spelsrvr will then try to load again:
02/11 09:49:27.93 SDM-SERVER1 pdm_d_mgr 2432 SIGNIFICANT mgr_slump_if.c 1221 Starting: $NX_ROOT/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDM-SERVER1
02/11 09:49:27.94 SDM-SERVER1 proctor_SRES-SDMP 4664 SIGNIFICANT pdm_process.c 575 Process Started (4044):D:/CA/SERVIC~1/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDM-SERVER1
02/11 09:49:28.33 SDM-SERVER1 spelsrvr 4044 SIGNIFICANT spel_srvr.c 481 STARTUP of spelsrvr
However, the above will continue to occur. Spelsrvr will error out for the same reasons, shut down, then try to start again.
stdlog will present with the following:
02/11 09:49:27.32 SDM-SERVER1 spelsrvr 2808 ERROR perlinterp.c 315 Perl_parse failed: check stdlog for errors
02/11 09:49:27.33 SDM-SERVER1 spelsrvr 2808 FATAL spel_srvr.c 331 Error parsing Perl methods
The FATAL signal indicates that the spelsrvr will then shutdown.
02/11 09:49:27.36 SDM-SERVER1 proctor_SRES-SDMP 4664 SIGNIFICANT pdm_process.c 927 Process stopped (D:/CA/SERVIC~1/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDM-SERVER1 return: 999
02/11 09:49:27.38 SDM-SERVER1 proctor_SRES-SDMP 4664 SIGNIFICANT pdm_process.c 936 Stopped: D:/CA/SERVIC~1/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDM-SERVER1
02/11 09:49:27.91 SDM-SERVER1 pdm_d_mgr 2432 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting
Spelsrvr will then try to load again:
02/11 09:49:27.93 SDM-SERVER1 pdm_d_mgr 2432 SIGNIFICANT mgr_slump_if.c 1221 Starting: $NX_ROOT/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDM-SERVER1
02/11 09:49:27.94 SDM-SERVER1 proctor_SRES-SDMP 4664 SIGNIFICANT pdm_process.c 575 Process Started (4044):D:/CA/SERVIC~1/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDM-SERVER1
02/11 09:49:28.33 SDM-SERVER1 spelsrvr 4044 SIGNIFICANT spel_srvr.c 481 STARTUP of spelsrvr
However, the above will continue to occur. Spelsrvr will error out for the same reasons, shut down, then try to start again.
Environment
Release : All releases
Component : SERVICE DESK MANAGER
Cause
Logging mentioned "Perl_parse failed: check stdlog for errors" and "Error parsing Perl methods" messages. This was found in research to be caused by deficient content in the NX_ROOT\site or NX_ROOT\bopcfg\majic directories.
Resolution
Check the following directories between a healthy/working SDM server and a non-working server that are both at the same patch level (NX_ROOT is the SDM install directory):
NX_ROOT\bopcfg\majic
NX_ROOT\bopcfg\options
NX_ROOT\site\*.sch
NX_ROOT\site\mods\majic
NX_ROOT\site\*.ver
NX_ROOT\site\mods*.sch
Any missing files located in the healthy/working SDM server should be copied over onto the non-working server, and the non-working server's SDM Services recycled. Files marked with a "ver_old" extension may be ignored in the comparison.
NX_ROOT\bopcfg\majic
NX_ROOT\bopcfg\options
NX_ROOT\site\*.sch
NX_ROOT\site\mods\majic
NX_ROOT\site\*.ver
NX_ROOT\site\mods*.sch
Any missing files located in the healthy/working SDM server should be copied over onto the non-working server, and the non-working server's SDM Services recycled. Files marked with a "ver_old" extension may be ignored in the comparison.
Feedback
Yes
No
Powered by
