NetMaster receives error - RSDBMS04 AOMGDB PUT FAILED, ZFDBK=24 KEY=$RSS1ACT

Products

• CMDB for z/OS
• NetSpy Network Performance
• NetMaster Network Automation
• NetMaster Network Management for SNA
• NetMaster Network Management for TCP/IP
• NetMaster File Transfer Management
• SOLVE

Issue/Introduction

Netmaster region joblogs shows the folowing errors on JESMSGLG:

 hh.mm.ss STCnnnnn  IAIN0167 (sssssss) parameter group $RS AUTOSNACNTL failed. Error message follows
 hh.mm.ss STCnnnnn  IAIN0133 Parameter group $RS AUTOSNACNTL action failed, proc=$RSINWIZ RC=8
 hh.mm.ss STCnnnnn *IAIN0143 (sssssss) Initialization failures have occurred

Moreover, Netmaster Activity Log (LOGn) shows:

 hh.mm.ss.ht  BG-SYS    ssssBSYS   RSDBMS04 AOMGDB PUT FAILED, ZFDBK=24 KEY=$RSS1ACT
 hh.mm.ss.ht  BG-SYS    ssssBSYS   IAIN0133 Parameter group $RS AUTOSNACNTL action failed, proc=$RSINWIZ RC=8
 hh.mm.ss.ht  BG-SYS    ssssBSYS   IAIN0178 Processing for parameter group $RS AUTOSNACNTL ended, status is FAILED
 hh.mm.ss.ht  BG-SYS    ssssBSYS   IAIN0112 Action of parameter group $RS AUTOSNACNTL FAILED
 hh.mm.ss.ht  BG-SYS    ssssBSYS   IAIN0143 (sssssss) Initialization failures have occurred

Environment

Release : 12.2

Component : CA NetMaster Network Management for TCP/IP

Cause

The FDBK=24 is an indication of an enqueue on the AOMGDB. 
This normally manifests itself as an enqueue on a system resource called NETMAGDB.

Resolution

The FDBK=24 is an indication of an enqueue on the AOMGDB. 
This normally manifests itself as an enqueue on a system resource called NETMAGDB.

The problem has been solved after having run the following but it's not clear which action actually resolved the problem:

1. Started up with an empty new rsdb file - no success

2. Executed the discovery procedure and the following calls manually:

Did the following commands and traced the output:

 -START $RSNDMON OPT=DISCOVER ,

Cleared the global variable $RSMISSY from FAILED - first to OK and then to blank

START $RSDBMS SERVICE=ACTION ACTION=SETGDB CLASS=ZRSNETRES 

they return RSDBMS04 AOMGDB DEL(GENERIC) FAILED, ZFDBK=24 KEY='$RSC'

3. Restarted NetMaster region, the issue was resolved.