Unable to Login to AWI - connection Timeout / Session expired

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Below errors will be present in  AWI logs, when you are facing this issue.

Error message:

2020-02-12 11:37:24,955 pool-2-thread-676      [ERROR] NOSESSION/- NOUI   [rk.core.pool.ContextAwareExecutorService] - Error while handling errors
java.lang.IllegalStateException: Unable to aquire session loc

Environment

Release : 12.2

Component : AUTOMATION ENGINE

Cause

Connectivity issues. Where AE server is not able to reachable Tomcat server.

Resolution

 Solution 1:Please perform below steps. 

1. Clear browser cache and try to login again.

Solution 2: If it doesn't help follow below steps.

1. check if you are able to reach AE server from tomcat server 
2. Check if you are able to connect to Database from AE

Solution 3: If above connections are fine and check for below resolution for further assistance.

1. Increase the value of below parameter in UC_SYSTEM_SETTINGS -> SYSTEM WIDE SETTINGS -> Then EXTERNAL_CHECK_INTERVAL

EXTERNAL_CHECK_INTERVAL

Description: The workflow first checks its external dependencies when it starts. The task automatically reports its status when it has ended.
Allowed values: 1 to 1440
Default value: 10
Restart required: No

If you are still facing the issue, you may need to upgrade to the fixed version of AWA.

Fixed in version 12.3.1 or higher.