UIM spectrumgtw probe : Spectrum devices not synchronizing into UIM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

• UIM and Spectrum are integrated bidirectionally
• UIM inventory does not list all devices under th Global Collection in Spectrum but lists only some of the devices.
• No error or failure is found in the spectrumgtw.log in UIM or VNM.OUT in Spectrum.

Environment

• UIM 9.2.0
• spectrumgtw 8.67hf4
• Spectrum 10.3.2

Resolution

1. Deactivate spectrumgtw probe
2. Delete the InterfaceCache.dat and InventoryCache.dat from the %Nimsoft\probe\gateway\spectrumgtw\cache folder
3. Activate spectrumgtw probe
4. Perform Synchronize All Inventory Now