DNS resolution changes for the same IP address. Environmental issue. DNS being used is anycast.
Every time the customer performed an nslookup of the IP, the hostname would not persist and would switch between cc-clxxxxx.ccf.org and prod-clxxxxx.ccf.org
What is anycast DNS?
In anycast, one IP address can apply to many servers. Anycast DNS means that any one of a number of DNS servers can respond to DNS queries, and typically the one that is geographically closest will provide the response. This reduces latency, improves uptime for the DNS resolving service, and provides protection against DNS flood DDoS attacks.
What is anycast?
Typically, any device or server that connects directly to the Internet will have a unique IP address. Communication between network-connected devices is 1-to-1; each communication goes from one specific device to the targeted device on the other end of the communication. Anycast networks, in contrast, allow multiple servers on the network to use the same IP address, or set of IP addresses. Communication with an anycast network is 1-to-many.