Login credentials for Analytics Dasboard

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Article ID: 144998

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

unable to log in to the Self Service Dashboards. tried using the same credentials that we use  for logging it to the admin console, but this is not accepted. we have also created a new tenant admin, but this is also rejected. What login we need to use to login to Self Service Dashboards?
 

Cause

We had run the DOI installation before and then uninstalled DOI.
It seems like uninstall procedure does not properly uninstall the DOI.

Environment

Release : 1.3.2

Component : CA DOI AO PLATFORM COMPONENTS

Resolution

uninstall DOI

We followed the uninstall instructions.

In addition, we also run the following commands:

oc delete storageclass doi-usage

oc delete clusterolebinding cluster-reader-2

oc delete clusterolebinding cluster-reader-3

We then reinstalled DOI, and we can now access the self service dashboards.

It seems that something was wrong with the role bindings which got corrected by clean uninstall of the DOI and reinstall of the DOI.