Upgrading Data Collector hang

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Article ID: 144957

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

When trying to upgrade a DC via the CAPC GUI, it is stuck displaying "Upgrading"

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

One possible reason for the upgrade to continue to be in this state is due to it not ever actually progressing due to mount space on the Data Collector.  Ensure there is sufficient free space in for the following locations:

/
/tmp
/opt/CA/IMDataCollector

Even with mount points set up to house /tmp and /optCA/IMDataCollector specifically, you will still need to ensure the OS has enough space in / to function properly.