Can we use a hot backup for Clarity PPM upgrade on a lower environment?

Products

• CLARITY PPM FOR ITG
• Clarity PPM On Premise

Issue/Introduction

Can we use a hot backup for PPM upgrade on a lower environment?

Environment

Release: All Supported Clarity releases

Resolution

Cold backup is a database backup taken with Clarity services stopped. Usually this happens during maintenance hours on weekends.

Hot backup is taken with app services running and users connected, so there is a chance that some of the data is modified in the meantime, which could lead to different mismatches (including sequences mismatch etc).

Broadcom Support does not support hot backups for upgrade.  For all activities other than disaster recovery a cold backup should be used. This includes migrating environments, upgrading, changing hardware etc.