Can we use a hot backup for Clarity PPM upgrade on a lower environment?

Article Id: 14491

Status: Published

Updated On: 24-01-2020 12:34

Legacy Id: TEC1198788

Products:

CLARITY PPM FOR ITG , Clarity PPM On Premise

Issue/Introduction:

Can we use a hot backup for PPM upgrade on a lower environment?

Environment:

Release: All Supported Clarity releases

Resolution:

Cold backup is a database backup taken with Clarity services stopped. Usually this happens during maintenance hours on weekends.

Hot backup is taken with app services running and users connected, so there is a chance that some of the data is modified in the meantime, which could lead to different mismatches.

Broadcom Support does not support hot backups for upgrade. For all activities other than disaster recovery a cold backup should be used. This includes migrating environments, upgrading, changing hardware etc.