Error message "SPC-INT-20049: Insufficient privileges..." trying to install Spectrum on Windows

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Article ID: 144838

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Updated On:

Products

CA Spectrum

Issue/Introduction

Getting the following error message when testing the Spectrum install on windows platform:

C:\Users\spectrum\Desktop\Spectrum_10.04.00.00.95_Windows\sdic>sdicnt.exe -h ..\hostargs.txt -p ..\password.txt -test
CA Spectrum Distributed Install Client
.
.
Subject to SPECTRUM license agreements enclosed with this software.

This notice shall be marked on any reproduction of this computer software,
in whole or in part.

spectro-1.xxxx: Creating installation log: LOGS_20200204/spectro-1.ads.qub.ac.uk.16.38
spectro-1.xxxx: Starting Test
spectro-1.xxxx: Skipping Visual C++ 2013 Runtime Environment due to already installed!
spectro-1.xxxx: Skipping Visual C++ 2013 x64 Runtime Environment due to already installed!
spectro-1.xxxx: Checking registry privileges
spectro-1.xxxx: Skipping Visual C++ 2013 x32 Runtime Environment on spectro-1.ads.qub.ac.uk due to already installed!
spectro-1.xxxx: Skipping Visual C++ 2013 x64 Runtime Environment on spectro-1.ads.qub.ac.uk due to already installed!
spectro-1.xxxx: SPC-INT-20049: Insufficient privileges on spectro-1.ads.qub.ac.uk  to create registry entries.
spectro-1.xxxx: You can either turn off User Access Control (UAC) on  or use the spectro-1.ads.qub.ac.uk user for Administrator authentication.
spectro-1.xxxx: Test complete
All tests complete

 

Cause

User Account Control (UAC) component is turned 'on' on the Windows system.

Environment

Release : 10.4.x

Component : Spectrum Core / SpectroSERVER

Resolution

To solve this problem need to turn off the UAC component on the Windows server where Spectrum is being installed.

Details are provided in the following section of the Spectrum documentation
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4/installing-and-upgrading/fresh-install/prerequisites-for-installing-ca-spectrum/prerequisites-for-windows.html#concept.dita_fc015b46045987aa95203d9c4a7d78b86ef4aab9_UserAccountControlUAC    

User Account Control (UAC)


To install CA Spectrum as a user other than Administrator, User Account Control (UAC) must be turned off. UAC is a Windows security component that prompts you for permission when a task requires administrator privileges.
[...]  
Note: Disabling UAC is required for CA Spectrum installation as a user other than Administrator only. After installation and during normal CA Spectrum operation, UAC can be enabled