Installation of UMP is failing the selected robot doesn't cryptkey

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Article ID: 144837

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

I am trying to install the UMP on a windows servers and I am getting the following error
 
The selected robot doesn't contain the cryptkey entry in cfg file. please copy pem file from server and configure cryptkey path in robot.cfg
please refer https;//docops.ca.com display.UIMS.configure+the+robot.cfg+file+9.0.2 for
 
I did follow everything int he support reference and still getting the same error
 
 

Cause

Incorrect robot version was installed (9.02 vs. 9.20)

Environment

Release : 9.20

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

Ensure you are using the correct robot version (9.2 in this case) the target robot where you will be installing the UMP