Installation of UMP is failing the selected robot doesn't cryptkey

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Article ID: 144837

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

I am trying to install the UMP on a windows servers and I am getting the following error
 
The selected robot doesn't contain the cryptkey entry in cfg file. please copy pem file from server and configure cryptkey path in robot.cfg
 

Environment

Release : 9.20

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

Ensure you are using the correct robot version (9.2 in this case) the target robot where you will be installing the UMP

Follow the documentation at https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/installing/configure-the-robot-cfg-file.html