Duplicate Passive Robot entries after Hub Restart

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Article ID: 144831

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

This article provides the steps required to resolve an issue where Passive Robots show multiple entries after restarting the Hub (where Passive Robots attach).

Environment

UIM 9.20
Windows 2016 Servers
Robot version 9.20
Hub version 9.20

Resolution

1. Download the below packages from UIM Hotfix Index Page: 

- hub-9.20HF9.zip
- robot_update-9.20HF9.zip

CA Unified Infrastructure Management Hotfix Index
https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html?r=2 

Note: Hub HF9 will be released with the next UIM product release, if you require this fix please contact Support. 

2. Drag and drop the packages into your local Archive. 

3. Upgrade the Hub version to hub-9.20HF9.zip (where the Passive Robot attaches). 

4. Upgrade the Hub Robot version to robot_update-9.20HF9.zip (where the Passive Robot attaches). 

5. Upgrade the Passive Robot version to robot_update-9.20HF9.zip. 

The issue should now be resolved. 

Please be aware as a best practise, we recommend all Hubs and Robots are running the same versions. 
If possible test out of production, create backups/snapshots of servers before making changes and review all HF package release notes. 

Additional Information

If you are unable to locate the HF builds or have any further questions, please contact support and reference this article.