The Default Software Contents Download Job failed with Status Error with exception "Remote host closed connection during handshake" in the CIC.log file.
Article ID: 144826
Updated On:
Products
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Software Delivery
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
The Default Software Contents Download Job failed with Status Error.
The following exception can be seen in the CIC.log under C:Program Files (x86)\CA\SC\CIC\logs
[pool-1-thread-1] INFO [com.ca.sccc.CCAcmeClient] - Connecting to Content Server from: <server> Applications: DSM Application Ids: B1B13849-08D1-4DA6-91EA-2D278E5F00CC
[pool-1-thread-1] INFO [com.ca.sccc.CCAcmeClient] - Server - URL: contentupdate.ca.com/xxx.xxx.xxx.xxx Port: 443 Https: true
[pool-1-thread-1] INFO [com.ca.sccc.CCAcmeClient] - Proxy - isUsed: true Host: <proxy>:8080 User: <domain\user> Password: *******
[pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Error detected in checkACMEStatus_1_0 args=[applicationId="B1B13849-08D1-4DA6-91EA-2D278E5F00CC"]
[pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Exception: com.ca.itechnology.iclient.IclException: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake - javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - Exception caught. Stack Trace:
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclException: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclUtil.httpRequestProxy(IclUtil.java:1355)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclUtil.httpRequestProxy(IclUtil.java:1027)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclMethod.runBatMethod(IclMethod.java:208)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runBatMethod(Iclient.java:471)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runMethod(Iclient.java:392)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkAcmeStatus(CCAcmeClient.java:174)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:231)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:229)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.run(FutureTask.java:266)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Thread.java:745)
[CCMain] ERROR [com.ca.sccc.CCException] - Exception caught. Stack Trace:
[CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ExecutionException: com.ca.sccc.CCException: PIM0000
[CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.report(FutureTask.java:122)
[CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.get(FutureTask.java:206)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkStatus(CCAcmeClient.java:245)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.initAcmeAccess(CCMain.java:898)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doOnlineProcess(CCMain.java:423)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doRun(CCMain.java:292)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.main(CCMain.java:195)
[CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
[CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[CCMain] ERROR [com.ca.sccc.CCException] - java.lang.reflect.Method.invoke(Method.java:498)
[CCMain] ERROR [com.ca.sccc.CCException] - org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
[CCMain] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Thread.java:745)
[CCMain] ERROR [com.ca.sccc.CCMain] - Unexpected error detected for cycle: 1
The following exception can be seen in the CIC.log under C:Program Files (x86)\CA\SC\CIC\logs
[pool-1-thread-1] INFO [com.ca.sccc.CCAcmeClient] - Connecting to Content Server from: <server> Applications: DSM Application Ids: B1B13849-08D1-4DA6-91EA-2D278E5F00CC
[pool-1-thread-1] INFO [com.ca.sccc.CCAcmeClient] - Server - URL: contentupdate.ca.com/xxx.xxx.xxx.xxx Port: 443 Https: true
[pool-1-thread-1] INFO [com.ca.sccc.CCAcmeClient] - Proxy - isUsed: true Host: <proxy>:8080 User: <domain\user> Password: *******
[pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Error detected in checkACMEStatus_1_0 args=[applicationId="B1B13849-08D1-4DA6-91EA-2D278E5F00CC"]
[pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Exception: com.ca.itechnology.iclient.IclException: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake - javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - Exception caught. Stack Trace:
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclException: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclUtil.httpRequestProxy(IclUtil.java:1355)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclUtil.httpRequestProxy(IclUtil.java:1027)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclMethod.runBatMethod(IclMethod.java:208)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runBatMethod(Iclient.java:471)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runMethod(Iclient.java:392)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkAcmeStatus(CCAcmeClient.java:174)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:231)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:229)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.run(FutureTask.java:266)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Thread.java:745)
[CCMain] ERROR [com.ca.sccc.CCException] - Exception caught. Stack Trace:
[CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ExecutionException: com.ca.sccc.CCException: PIM0000
[CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.report(FutureTask.java:122)
[CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.get(FutureTask.java:206)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkStatus(CCAcmeClient.java:245)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.initAcmeAccess(CCMain.java:898)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doOnlineProcess(CCMain.java:423)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doRun(CCMain.java:292)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.main(CCMain.java:195)
[CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
[CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[CCMain] ERROR [com.ca.sccc.CCException] - java.lang.reflect.Method.invoke(Method.java:498)
[CCMain] ERROR [com.ca.sccc.CCException] - org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
[CCMain] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Thread.java:745)
[CCMain] ERROR [com.ca.sccc.CCMain] - Unexpected error detected for cycle: 1
Environment
Clarity Client Automation - All versions
Cause
Connection issue on the contentupdate site side.
Resolution
Problem is temporary and works again after waiting for awhile.
Feedback
Yes
No
Powered by
