The Default Software Contents Download Job failed with Status Error with exception "Remote host closed connection during handshake" in the CIC.log file.

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Article ID: 144826

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Software Delivery CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

The Default Software Contents Download Job failed with Status Error.

The following exception can be seen in the CIC.log under C:Program Files (x86)\CA\SC\CIC\logs

[pool-1-thread-1] INFO  [com.ca.sccc.CCAcmeClient] - Connecting to Content Server from:  <server>  Applications: DSM  Application Ids: B1B13849-08D1-4DA6-91EA-2D278E5F00CC 
[pool-1-thread-1] INFO  [com.ca.sccc.CCAcmeClient] - Server -   URL: contentupdate.ca.com/xxx.xxx.xxx.xxx  Port: 443  Https: true
[pool-1-thread-1] INFO  [com.ca.sccc.CCAcmeClient] - Proxy  -   isUsed: true  Host: <proxy>:8080  User: <domain\user>  Password: *******
[pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Error detected in checkACMEStatus_1_0 args=[applicationId="B1B13849-08D1-4DA6-91EA-2D278E5F00CC"]
[pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Exception: com.ca.itechnology.iclient.IclException: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake - javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - Exception caught.  Stack Trace:
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclException: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclUtil.httpRequestProxy(IclUtil.java:1355)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclUtil.httpRequestProxy(IclUtil.java:1027)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclMethod.runBatMethod(IclMethod.java:208)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runBatMethod(Iclient.java:471)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runMethod(Iclient.java:392)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkAcmeStatus(CCAcmeClient.java:174)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:231)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:229)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.run(FutureTask.java:266)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
[pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Thread.java:745)
[CCMain] ERROR [com.ca.sccc.CCException] - Exception caught.  Stack Trace:
[CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ExecutionException: com.ca.sccc.CCException: PIM0000
[CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.report(FutureTask.java:122)
[CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.get(FutureTask.java:206)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkStatus(CCAcmeClient.java:245)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.initAcmeAccess(CCMain.java:898)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doOnlineProcess(CCMain.java:423)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doRun(CCMain.java:292)
[CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.main(CCMain.java:195)
[CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
[CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[CCMain] ERROR [com.ca.sccc.CCException] - java.lang.reflect.Method.invoke(Method.java:498)
[CCMain] ERROR [com.ca.sccc.CCException] - org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
[CCMain] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Thread.java:745)
[CCMain] ERROR [com.ca.sccc.CCMain] - Unexpected error detected for cycle: 1

Cause

Connection issue on the contentupdate site side.

Environment

Clarity Client Automation -  All versions

Resolution

Problem is temporary and works again after waiting for awhile.