CA Spectrum - While trying to login : SPC-OCA-10478 or SPC-OCA-10370: No SpectroSERVER is available. .

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

The following error is seeing while trying to login to OneClick: 

SPC-OCA-10478: No SpectroSERVER is available. Contact the Oneclick Administrator.




Error: Spectrum server started when trying to login unable to pick the credentials.

Environment

Release : All Supported Releases

Component : SPCCSS - Spectrum Core / SpectroSERVER

Resolution

Ensure to check the below things

• SpectroSERVER is up and running
• PING by hostname (not IP) should work from OneClick To SpectroSERVERserver
• Local firewall must be disabled on OneClick server.
• Verify ports 14001 - 14006 are open by running "netstat” command .
• The .hostrc files on SpectroSERVER and OneClick Server contain each others hostnames.
• Verify the $SPECROOT/tomcat/webapps/spectrum/META-INF/context.XML file, backupLocServerName field has the correct secondary MLS
• Verify the $SPECROOT/tomcat/webapps/spectrum/META-INF/context.XML file adminUserName value matches the initial_user_model_name in the $SPECROOT/SS/.vnmrc.
• Verify the $SPECROOT/LS/.locrc file, Backup Mail LS Host and Backup Mains LS Port fields have the correct secondary MLS

Additional Information

SpectroSERVER and OneClick Web Server Communication Across Firewalls