CA Spectrum - While trying to login : SPC-OCA-10478 or SPC-OCA-10370: No SpectroSERVER is available. .
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CA Spectrum - While trying to login : SPC-OCA-10478 or SPC-OCA-10370: No SpectroSERVER is available. .

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Article ID: 144819

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

The following error is seeing while trying to login to OneClick: 

SPC-OCA-10478: No SpectroSERVER is available. Contact the Oneclick Administrator.




Error: Spectrum server started when trying to login unable to pick the credentials.

Environment

Release : All Supported Releases

Component : SPCCSS - Spectrum Core / SpectroSERVER

Resolution

Ensure to check the below things

>  SpectroSERVER is up and running
>  PING by hostname (not IP) should work from OneClick To SpectroSERVERserver
>  Local firewall must be disabled on OneClick server.
>  Verify ports 14001 - 14006 are open by running "netstat” command .
>  .hostrc files on SpectroSERVER and OneClick Server contain each other hostnames.
> Verify the $SPECROOT/tomcat/webapps/spectrum/META-INF/context.XML file, backupLocServerName field has the correct secondary MLS
> Verify the $SPECROOT/tomcat/webapps/spectrum/META-INF/context.XML file, adminUserName matches that of the initial_user_model_name in the $SPECROOT/SS/.vnmrc on the SpectroSERVER
> Verify the $SPECROOT/LS/.locrc file, Backup Mail LS Host and Backup Mains LS Port fields have the correct secondary MLS

Additional Information

SpectroSERVER and OneClick Web Server Communication Across Firewalls