CA Spectrum - CABI Jaspersoft SSO Integration is not working

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Integrated Oneclick server to CABI Jaspersoft, after integration the SSO does not work.

Unable to login jaspersoft directly from OneClick Administrator page, need to enter credentials.

Environment

DX NetOps Spectrum Release : 20.2 or later
CABI JasperServer 6.4.3 or later

Cause

The timestamp of spectrum.jks & spectrum.properties files are NOT the same in SRM & Jasper server.

Resolution

First you can try disabling and re-enabling SSO integration and check login behavior.

If SSO is enabled but still not working, verify the timestamp of spectrum.jks & spectrum.properties files in same in the below locations of SpectroSERVER & Jasper Server.

a. $SPECROOT/tomcat/webapps/spectrum/repmgr/admin

b. $CABI_INSTALL_DIR/apache-tomcat/webapps/jasperserver-pro/WEB-INF/config

If not same, then copy both files from location a -> b and restart Jasper server.

Additional Information

This issue sometimes occurs when some or all of the steps outlined in the TechDocs link below are not executed:

TechDocs : DX NetOps Spectrum 22.2 : Integration with CABI for Unified Dashboards and Reporting

Step 5. Using the command prompt, run the following command: 

$CABI_INSTALL_DIR/java/bin/java -jar <spectrumConfigInstaller.jar PATH>/spectrumConfigInstaller.jar -install