U02000012 Connection to Server denied
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U02000012 Connection to Server denied


Article ID: 144805


Updated On:


CA Automic Workload Automation - Automation Engine CA Automic One Automation



Automic Admin successfully installed automatic agent in windows server, but we are not able to see the agent in service manager dialog box. When check the logs we received the below error:

U02000072 Connection to system '<AgentName>' initiated.

U02000011 Connection to Server '<ip address>:2217' initiated.

U02000012 Connection to Server '<ip address>:2217' denied.

Connect-Error: 10060 (A connection attempt failed because the connected party did not properly respond after a period of time)

U02000074 Connecting to system '<ip address>' is not possible.


Release : 12..x


Firewall was blocking port 2217 to Service Manager


The following Powershell command proved that port 2217 to Automic Engine was not open:

  • Test-NetConnection -ComputerName "<Automation Engine Server>" -Port 2217 -InformationLevel "Detailed"

Or if this was Unix/Linux:

  • nmap -p 2217 <Automation Engine Server>

Or the agent was running before and it went down and you're getting Connection to Server denied

  • On the AWI disconnect the agent, delete the agent and then restart the agent