U02000012 Connection to Server denied

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

 

Automic Admin successfully installed automatic agent in windows server, but we are not able to see the agent in service manager dialog box. When check the logs we received the below error:

U02000072 Connection to system '<AgentName>' initiated.

U02000011 Connection to Server '<ip address>:2217' initiated.

U02000012 Connection to Server '<ip address>:2217' denied.

Connect-Error: 10060 (A connection attempt failed because the connected party did not properly respond after a period of time)

U02000074 Connecting to system '<ip address>' is not possible.

Environment

Release : 12..x

Cause

Firewall was blocking port 2217 to Service Manager

Resolution

The following Powershell command proved that port 2217 to Automic Engine was not open:

• Test-NetConnection -ComputerName "<Automation Engine Server>" -Port 2217 -InformationLevel "Detailed"

Or if this was Unix/Linux:

• nmap -p 2217 <Automation Engine Server>

Or the agent was running before and it went down and you're getting Connection to Server denied

• On the AWI disconnect the agent, delete the agent and then restart the agent