Does CA Service Desk Manager use the SMB v1 protocol?

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Article ID: 14479

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The Ransomware "WannaCry" was found to attack a vulnerability in the of the SMB v1 protocol.  You may want to disable the SMB v1 protocol on the Windows OS to avoid being exposed to the WannaCry threat. But, will this impact on CA Service Desk Manager?



Does CA Service Desk Manager use the SMB v1 protocol?

Is there any impact on CA Service Desk Manager if the SMB v1 protocol is disabled on MS Windows Server?

Environment

CA Service Desk Manager r12.9, r14.1 on MS Windows Server platform

Resolution

CA Service Desk Manager  (SDM) does not use the SMB v1 protocol itself. However, if it is present in a shared component then SDM can utilize it.

The URL below describes how to enable and disable the SMB v1 protocol. If SMB v1 is disabled, Windows is still able to access shared files and SDM will still be able to operate without any problems.

Therefore, disabling the SMB v1 protocol should have no impact on the operation of the CA Service Desk Manager product.

Additional Information

How to enable and disable SMBv1, SMBv2, and SMBv3 in Windows and Windows Server