Unable to deploy pm.war on a second app server, leading to intermittent HTTP 404 on Modern UX when hitting it (New UX is not deployed for Clone services of APP service)

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Article ID: 144776

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

After upgrade to 15.7.1, the New UX URL not always working. We tried to access new Timesheet/Roadmaps by using Chrome. we saw default HTTP 404 Not Found or PPM's message : Error: The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. 

Environment

Release : 15.7.1

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution


This is caused by DE53148, resolved in 15.7.1.3 and 15.8

STEPS TO REPRODUCE:

Connect to Clarity 15.7.1 and make sure the following is set for app: <war context="pm" name="ppm-ux" enable="true"/> is set in the properties.xml

Run the command service clone app

Service deploy start app2

Now go to $clarity\tomcat-app2-deploy\webapps

 

Expected Results: pm.war to be present deployed there as in $clarity\tomcat-app-deploy\webapps

Actual Results: The pm.war file is not in $clarity\tomcat-app-deploy\webapps

Note: On 15.6.1 the pm.war is getting correctly deployed.

Workaround:
Manually copy the pm.war from $clarity\tomcat-app-deploy\webapps to $clarity\tomcat-app2-deploy\webapps

No restart should be required

Note : The action of copying the pm.war file will also create the pm folder in the same location.