System Component Missing in Operator Console - permission denied, Received status (6) on response (for sendRcv) for cmd = 'hubsec_list'

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When opening Operator Console receive the error that a system component cabi is missing and cabi.log shows:

 permission denied, Received status (6) on response (for sendRcv) for cmd = 'hubsec_list'

 

Environment

Release : 9.2.0

Component : UIM - OPERATOR CONSOLE

Cause

This is related to the cabi probe not being validated. The following appears in the cabi.log:

Feb 07 15:41:26:879 [UserSynchronizationThread, cabi] (6) permission denied, Received status (6) on response (for sendRcv) for cmd = 'hubsec_list'
 at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:627)
 at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:573)
 at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:173)
 at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:264)
 at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:237)
 at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:208)
 at com.ca.cabi4uim.sso.DataEngineConnector.request1(DataEngineConnector.java:50)
 at com.ca.cabi4uim.sso.DataEngineConnector.request(DataEngineConnector.java:60)
 at com.ca.cabi4uim.sso.DataEngineConnector.getAclsFromHub(DataEngineConnector.java:96)
 at com.ca.cabi4uim.sso.DataEngineConnector.getAccessControlLists(DataEngineConnector.java:131)
 at com.ca.cabi4uim.sso.UimUserUtility.getUmpUsers(UimUserUtility.java:67)
 at com.ca.cabi4uim.sso.UimToJasperUserSync.init(UimToJasperUserSync.java:75)
 at com.ca.cabi4uim.sso.UimToJasperUserSync.<init>(UimToJasperUserSync.java:106)
 at com.ca.cabi4uim.sso.UserSynchronizationThread.synchronizeUsers(UserSynchronizationThread.java:63)
 at com.ca.cabi4uim.sso.UserSynchronizationThread.run(UserSynchronizationThread.java:50)

Resolution

In IM select the cabi probe and:

-Right click the probe > security > set access > OK 
-Right click the probe > security > validate > Yes all 
-deactivated and activated the probe

Once completed you should no longer see the above error in the cabi.log, and you should be able to open the Operator Console.