Unable to add CA AccessControl Endpoint: ACC-LCA ERROR 0x2754: Connection to serverNN for id123 failed for attempt number 1 of 1 (ERROR: Login procedure failed Server communication error (seosd)

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

We have IDM 14.2 installed on RHEL platform and Connector server on Windows platform. We have deployed the terminal rules on Endpoints[CA AccessControl Endpoint(12.8SP1)] and were able to acquire some endpoints but we are facing issues on one Endpoint when trying to acquire it in IDM. we are getting the following error.

2/5/2020 9:06:20 AM: :ETA_E_0003<ADI>, CA Access Control Endpoint 'server21.widgets.net' creation failed: Connector Server Add failed: code 80 (OTHER-LdapNamingException): failed to add entry eTACCDirectoryName=server21.widgets.net,eTNamespaceName=Access Control,dc=IM,dc=etasa: [email protected]: JNDI: Failed to activate connector on proxy connector server: [LDAP: error code 1 - CA Access Control: ACC-LCA ERROR 0x2754: Connection to server21.widgets.net for 539623 failed for attempt number 1 of 1 (ERROR: Login procedure failed

Server communication error (seosd)

 )] (ldaps://idm-dev-cs1.widgets.net:20411) 

Cause

The relevant information in the error is that Access Control endpoint is reporting a login failure related to the endpoint's seosd daemon.

[LDAP: error code 1 - CA Access Control: ACC-LCA ERROR 0x2754: Connection to server21.widgets.net for 539623 failed for attempt number 1 of 1 (ERROR: Login procedure failed

Server communication error (seosd)

 )] (ldaps://idm-dev-cs1.widgets.net:20411) 

Resolution

Consult with your Access Control administrator to determine why the login failed.
In the case above, the seosd daemon was not running on the endpoint and needed to be started.