UIM - deleted MCS profiles are still creating alarms
Article ID: 144709
NIMSOFT PROBESDX Infrastructure Management
We have been implementing MCS profiles for our server groups previously through baselines and TOT. We switched over to using Operator Console with Alarm Policies and removed all old MCS profiles, did a niscache_clean thru PU and reset_id and restart. Started fresh with new MCS profiles where we started with CDM TOT of 45 over 60 minutes (old TOT was 30 over 60 minutes). We are still seeing the old TOT of 30 over 60 in the plug-in metric directory even after moving the directory completely and having it re-created by the system.
Robot's plugin_metric.cfg is not updated with the Alarm Policy thresholds
Release : 9.2.0
Component : UIM - MON_CONFIG_SERVICE 9.20hf2
1. Delete the plugin_metric.cfg file on the suspect robot(s) Note: This step is not always needed and can be skipped to validate if issue is resolved without it.
2. Update robot 9.20 to 9.20HF7+
3. (Optional) Confirmed that default plugin_metric.cfg is created
4. Delete the suspect robot from USM Inventory
5. Wait for suspect robot to populated back to USM Inventory and Monitoring profiles will redeploy after the robot is displayed in the group again.
6. (Optional) Run the following query in SQL Studio to check the profiles for suspect robot status changes from from New to OK select (select top(1) objectvalue from SSRV2AuditTrail where objecttype = 'profile' and objectid = dp.profileId order by timestamp desc) as reason, d.name as device_name, d.status as device_status, r.address as robot_address, r.robot_active, r.status as robot_status, dp.status, dp.* from SSRV2Profile dp join ssrv2device d on d.cs_id = dp.cs_id join cm_device cd on cd.cs_id = dp.cs_id join cm_nimbus_robot r on r.dev_id = cd.dev_id and d.name like '%suspectrobotname%';
7. (Optional) Check the suspect robot's plugin_metric.cfg and verify its updated (profile status is shown with 'OK' in above query) with Alarm Policy thresholds settings.
Open the plugin_metric.cfg and file should have sections with <policy_#>