You are receiving notifications on the success of a job. However, you no longer are receiving the emails that had been following that contained the files extracted. These notifications come from an extractor distribution list where you have resources added to the notifications, as well as one Clarity access group. The process is set up correctly that uses Gel.
Release : 15.6.1
This can happen if any user has an invalid email address in Clarity in the group or resource distribution lists. To verify if this is the cause, check the bg-ca.logs. If this is the issue, something similar to the below will show:
WARN 2020-02-04 05:15:02,482 [Custom script execution pool-8-thread-13] jexl.JexlExpression (clarity:admin:...:none) Caught exception evaluating: transport.send(message). Reason: javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: ... <xxx@<domain>.com>... Mailbox disabled for this recipient
To verify if the Group(s) listed in the distribution list have an invalid email address:
Verify anyone listed in the Resources section of the notifications have a valid email address:
You can also search for any users with the invalid email address found in the bg-ca.logs from Home->Resources and filter on any users with that email address, then check to see if they are part of the Group or one of the Resources listed for the notification.