Client Automation - Heuristic Software not created by engine. Errro is failed to save release for product
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Client Automation - Heuristic Software not created by engine. Errro is failed to save release for product
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Article ID: 144661
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Updated On: 10-17-2023
Products
CA Client Automation - Asset ManagementCA Client Automation - IT Client ManagerCA Client Automation
Issue/Introduction
In Engine logs some errors like "cCollectSoftwareDetected::FindApplication ... failed to save release for product" appear. And heuristic software is not created
Example :
071019-09:00:59.9205925L|010340|00001d10|Collector |cmEngine |cCollectSoftwareDete|000000|INFO | cCollectSoftwareDetected::FindApplication Total Commander 64-bit (Remove or Repair) failed to save release for product
Environment
Release : 12.9,14.0
Component : Client Automation
Resolution
Open a case at CA Broadcom Technical Support requesting the fix :
T5PW119 for 12.8 T5PW127 for 12.8 FP1 T5PW129 for 12.9 T5IZ412 for 14.0 SP2 T5IZ414 for 14.0 SP3