Client Automation - Heuristic Software not created by engine. Errro is failed to save release for product

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Article ID: 144661

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

In Engine logs some errors like "cCollectSoftwareDetected::FindApplication ... failed to save release for product" appear. And heuristic software is not created

Example :

071019-09:00:59.9205925L|010340|00001d10|Collector |cmEngine        |cCollectSoftwareDete|000000|INFO   | cCollectSoftwareDetected::FindApplication Total Commander 64-bit (Remove or Repair) failed to save release for product

Environment

Release : 12.9,14.0

Component : Client Automation

Resolution

Open a case at CA Broadcom Technical Support requesting the fix :

T5PW119 for 12.8
T5PW127 for 12.8 FP1
T5PW129 for 12.9
T5IZ412 for 14.0 SP2
T5IZ414 for 14.0 SP3