PAM processes are not displayed when trying to create an IT PAM macro in Service Desk Manager

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The PAM processes are not displayed when trying to create an IT PAM macro from Service Desk Manager.
The pdm_rpc process memory usage increases and does not come down. The only workaround is to kill the pdm_rpc process.

 

Cause

Defect with 17.1 RU 1

Environment

Release : 17.1 RU 1

Component : PROCESS AUTOMATION CONTENT FOR SDM

Resolution

The T52Y820 test fix solves the issue. Please submit a ticket to request the test fix.