IM Management Console Java NullPointerException After Upgrade To IM 14.2 or later

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

There were changes to struts between product versions starting with IM 14.2 where the below files no longer exist under the \iam_im.ear\management_console.war\WEB-INF folder and caused a conflict that leads to the IM Management Console not loading and throwing a java NullPointerException

struts-bean.tld
struts-config.xml
struts-html.tld
struts-logic.tld
struts-nested.tld
struts-tiles.tld

Resolution

1. Stop the application server (i.e. JBoss)

2. Delete the below list of files from the \iam_im.ear\management_console.war\WEB-INF folder:

struts-bean.tld
struts-config.xml
struts-html.tld
struts-logic.tld
struts-nested.tld
struts-tiles.tld

3. Delete the application server cache (i.e. JBoss tmp folder)

4. Start the application server (i.e. JBoss)