Passing roles in URL

book

Article ID: 14458

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I have a requirement to be able to set a role automatically on login (other than the default role).

Is it possible to pass a role via a URL to force a login via a certain role?

Environment

CA Service Desk Manager 12.9CA Service Desk Manager 14.1CA Service Desk Manager 17.0

Resolution

Its not possible to pass roles within a URL as that is something that is picked up upon login.  There are no separate URLs generated for separate roles.  The reason is because you can dynamically change roles within SDM using the role drop-down on the top , which allows you to pick from the roles assigned to your access type, or to your contact record directly.