Web Solution tab is missing on RA WEB SERVICE AGENTS

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• CA Automic Operations Manager
• CA Automic Oracle

Issue/Introduction

Web Solution tab is missing on RA WEB SERVICE AGENTS

Environment

Release : 12.1.1HF3
RA core version 12.1.1
RA WS Rest solution version 4.4.0

Component : AUTOMATION ENGINE

Resolution

Resolution
1. Create a new, fresh install of the RA WS Rest agent:
a. backup the bin directory
b. create a new bin directory
c. copy the binaries over to new bin directory (leave out the bootstrp3.cab, setup.lst, and setup.exe)
d. edit the ucxjcitz.ini file 
2. Verify the Command field of the RA WS Rest agent properties contains the disable_cache in the Service Manager dialog
3. Create a new RA WS Rest agent object
4. Give the RA WS Rest agent access to client X > log into client X > open the RA WS Rest agent
Result: RA WS tab shows up
5. Log off all AWI sessions and close browser.
6. Log on to Client 0 > open the RA WS Rest agent object

Result: RA WS tab shows up